Sometimes HR professionals just need a little help along the way when dealing with grievances or disputes in the workplace - just having somebody to bounce ideas around with is all they need. The old saying of "two heads are better than one" is very true.
As we've been around for a while in senior roles, whilst we won't have experienced exactly the scenario you're dealing with, the chances are we've dealt with something very similar. Over our decades of experience, we've dealt with most scenarios and, really importantly, have the scars of making mistakes as well as some great successes.
No two people are the same and therefore no two situations are exactly the same - which is exactly why our business is called pragmatism - sometimes people just need a bit of help to find their own solutions.