Organisations tend to focus on root cause analysis when things go wrong. We believe you should investigate your big successes as the root cause will always be about people. Sustain these and you start to change culture.

Wonky doors? Dealing with people issues in the workplace is just like working with wonky doors but mediation can help resolve these difficulties.

In this blog our Director and Lead Mediator Pete Colby shares the most difficult issue he's ever had to deal with, which was a perfectly preventable fatality where a young man waved goodbye to his family, went to work, and never returned home. 

Not only was a life sadly lost but the mental health of so many people was affected.

The reason? Quite simple - safe working practices ignored and managers had walked by and condoned the poor behaviours. 

When we receive enquiries about issues in the workplace we always discuss with clients the most pragmatic way to reach the best solution. 

Sometimes it isn't full mediation that's required, it just needs a facilitated conversation, especially issues amongst teams.

I recently facilitated a conversation with a team that was such a talented and passionate set of individuals but they were all battling against each other - once they became aligned you could see what an amazing team they were.

I was recently asked by the HR Ninja Liz Henson to host a webinar about the lost art of conversation and how to avoid wasting so much time in formal grievance and disciplinary processes from my mediation background.

See the video here...