When people work together some conflict is inevitable. Having diversity of values and opinions is good for the culture in organisations where it's controlled, and people work through their different views together.


Sometimes conflicts escalate to a level where the people involved need some help to resolve the issues. As with any type of mediation, all parties should be open to trying to resolve the issue informally and the earlier it can take place the better.


In work the types of issues that mediation can help with ranges across all aspects from a fall-out between two employees through to national disputes between Trade Unions and employers. In between these there may be problems between teams of employees, or between managers and individuals or their own team.



Below are just a handful of the numerous scenarios where mediation can resolve disputes:-

Team disputes

Disputes over pay

Disputes of contracts of employment

Breakdown in working relationships between individuals

issues arising out of grievance or disciplinary proceedings

National disputes between Trade Unions and organisations

Performance management disputes

Bullying & harassment allegations

For issues outside work click for more details

How long does mediation take?

This varies significantly depending on the nature of the case - disputes between individuals normally take a few hours, but national pay disputes can take a number of weeks. Normally the Mediator is booked for a specific period of time in order to enable parties to resolve the dispute.

Who pays for the mediation?

This would be a discussion between the Mediator and the varies parties. In most situations the employer covers the cost of the mediation.

How can the mediation be impartial if my employer is paying?

Who pays for the mediation is irrelevant to us. Mediators are covered by a strict code of conduct and all our mediators are registered with the Civil Mediation Council (CMC) who are the recognised governing body in the UK. Impartiality is critical to everything we do - our role is not to make judgement, it is to help parties resolve their issues. 

Why bother with mediation when we have a grievance procedure?

This is a good question and the quick answer is that using mediation does not stop the grievance procedure from being utilised. However, most good grievance procedures will start with trying to resolve the issue informally which often doesn't work. What mediation does is to bring in an independent and impartial third party to help resolve the issue at any stage of the grievance process. Importantly we have no emotional attachment to what are often emotional issues. Mediation significantly increases the chances of an amicable resolution and also eliminates the need for formal meetings and written minutes over several stages which is stressful for all involved and often drives people further apart.

Click Mediation for general information on the process and feel free to give us a call or drop an enquiry on the form below if you think we can help with your situation.




If you'd like to know more about the services we offer please don't hesitate to call or email us. Alternatively, complete the enquiry form opposite and we'll respond quickly.

  Pragmatism (UK) Ltd

     4 Cross Street



     NG9 2NX

  0333 987 5185

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