Not everybody needs to train as a mediator - leaders can learn some of the key skills and techniques that we use as mediators to resolve disputes, enhancing their leadership skills and enabling them to have what we tend to brand as 'difficult' conversations.
Conversations are only 'difficult' because managers don't have the confidence to hold them - so they refer the issues to HR or ignore the issues completely - this is where most grievances stem from.
The reason managers lack confidence is because they don't have the tools, techniques and guidance - it's a vicious circle which many organisations seem to live with!
By giving managers the confidence to have proper conversations, they not only resolve issues when they arise, they tend to prevent them in the first place - either way they don't feel they need to pass the issues on to HR and everybody avoids those dreaded grievances!
In addition to our accredited mediator training we also deliver the following three levels of leadership development programmes to organisations across the UK:-
MANAGING 'DIFFICULT' CONVERSATIONS (2 days)
AVOIDING CONFLICT (1 day)
LEADERSHIP TIPS (half day)
Below you can see more details about who these programmes are suited to, a few examples of the areas covered, and how much they cost. Just give us a call or drop us an email if you have any questions - alternatively if you would like to set up a call with Pete (our Director) to discuss these in more detail, please hit the orange button below.