Imagine a world without formal grievances - it's perfectly possible!

Whether you're looking for Civil Mediations Council (CMC) accredited workplace mediator training, or you want to train as an internal workplace mediator, we have the programme for you.

You're very welcome to join us at our lovely venue in North Nottinghamshire (scroll down for upcoming dates and availability). Alternatively, if you have a team you'd like to train then we'd love to join you on site to train your new team of mediators - we love to be a part of the fantastic cultural journey organisations embark on when they develop these skills internally.


Mediation skills are life skills, and once you have them you will never look back - whether you're a HR professional, a manager or an organisation. 

Please feel free to download our brochure which gives more details, or arrange a discussion to discuss your requirements - either way, just click the relevant orange button!


5 reasons why our training is unique and delivers the best results:-


  1. Our trainers don't just preach theories - they're active real-life mediators who have over 30 years of mediating experience. Their main 'day job' is working as professional mediators.

  2. We don't dilute our training with civil or commercial mediation training. You receive the best possible training for workplace issues from workplace mediation specialists, giving you the best opportunity for success.

  3. You’ll have fun! We create a friendly and supportive community, and you'll learn in a comfortable and safe environment. Mediation is all about people and relationships, and this is a priority for us in the training.

  4. Our absolute priority is to give you the skills, techniques and confidence to make a real difference to your career and to your organisation. The training is modular (scroll down!) so you can achieve the level of training you require.

  5. We genuinely want to help you and your organisation to maximise the huge culture change opportunity that issue resolution approaches bring. We've been there and done it ourselves.

Don’t just take our word for it! Check out our testimonial videos below:

Meet Jo (HR Professional) who talks about some great techniques she learned, and future collaboration with the team:

Meet Gareth (Warehouse Manager) as he tells us why all people leaders would benefit from learning mediation skills:


Meet Kathryn (HR Consultant) and hear her describe how the trainers work together to give you the best possible experience:


Meet Stacey (HR Professional) who describes how processes don’t work, and mediation skills enable long-term solutions:

Which training programme is best for me?

This all depends on whether you're looking to gain the skills to use within your own organisation, or whether you're wanting full external accreditation.


Our training is specifically designed to give you flexibility, and enables you to obtain the skills needed and confidence required to mediate either within your own organisation or across others. Whichever course you choose you will receive exactly the same training for the first three days which provides the skills. The final two days is all about accreditation and involves much more practise, alongside the assessments to ensure you are operating at the professional standards required. 


Once you have successfully passed our five day programme (options 2 and 3 below) you can join the Civil Mediation Council as an Associate Mediator and, after gaining the required experience points, you will then become an Accredited Workplace mediator. Click on the image below to download the structure.

How much does the training cost?

You really will drive positive cultural change!


Whilst there are significant benefits from reduced time, cost and stress, there are much wider benefits. Issues in the workplace are about leadership. Leadership is about people. People are the culture.


Organisations who train mediators internally move away from grievance procedures to issue resolution mindsets – and it really does transform culture. One organisation went from an average of 12 formal grievances per week to just one formal grievance in 15 months. This was all achieved by a ‘mediation first’ approach using effective internal mediators.

What is the real cost of conflict at work?

A recent (2021) ACAS report concluded:-


Workplace conflict costs UK employers £28.5bn per year


Conflicts are expected to increase with more remote working


Nearly half a million (485,800) employees resign per year as a result of conflict


874,000 employees are absent each year as a result of conflict


Employers deal with over 2 million formal cases per year


Just management time alone costs on average £951 per grievance


On top of financial costs to employers, poor conflict management can lead to stress, anxiety and depression and can impact productivity

How do I justify the investment?

Other than the stark figures above, this is also an investment in personal development, leadership capability and cultural change where the returns for any organisation will be huge.


Do I need to be an experienced HR professional?

No! Becoming a mediator is about the skills and approach you have as an individual. It really doesn’t matter what role you’re in and you don’t need a HR background.


Does the training include role plays?

Yes, because training as a mediator needs practise. Please don’t worry, nobody will feel uncomfortable and you will hone your skills in a friendly and safe environment. The scenarios used are also real-life mediations which we have facilitated.

Can you train a full team of us on-site?

Yes, we take the three day programme into organisations who provide the venue. This is more cost effective if you have a number of employees to train. Click here to see more details.


Is the training accredited?

Yes! The five day programme is fully accredited by the Civil Mediation Council (CMC), and the three day programme is recognised for continuous professional development (CPD). 


Are your trainers also mediators themselves?

YES! Many training providers use trainers who aren’t practicing mediators – they just know the theory. Our trainers have over 30 years of mediation experience and are mediating in parallel to delivering the training programmes.


Do you offer the training online?

We deliver many of our actual mediations virtually, and they work really well (click here to see a video). We also deliver a one day course on avoiding grievances which we run via Zoom. However, we firmly believe that actual training in mediation can only be fully effective in person, therefore our internal and external accredited training programmes are all in-person where everybody gets the benefit of real-life interaction which is so critical.


If you'd like to know more about the services we offer, or you have a question, please don't hesitate to call or email us. Alternatively, complete the enquiry form opposite and we'll respond quickly.



  Pragmatism (UK) Ltd

     4 Cross Street



     NG9 2NX



  0333 987 5185



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