Avoid formal grievances by training as an internal mediator 

Help employees to nip issues in the bud - quickly!

Do you spend time in grievances?


Do you wish you could resolve people issues quickly?


Does managing people feel like hard work?


Do relationships with Trade Unions feel like a constant battle?


Have you been asked to mediate an issue but don’t know what to do?


Do line managers need to sharpen their people skills?


Does it feel like you’re dealing with kids in a playground?


Do engagement surveys constantly criticise communication?


Have you had people issues that never seem to end?


Do you wish people would just sort their own issues out?


By training in mediation skills you’ll be able to nip issues in the bud so that you no longer waste time in formal grievances.


The training will give you the skills and confidence to help your employees resolve issues themselves, so that everyone can focus on the jobs they’re paid to do.


By enabling proper conversations you’ll gain real insights from your people, enables you to positively influence their thinking, their behaviours and therefore the results.


As a HR professional, gaining mediation skills will transform your role, so you can become a real cultural change agent within your business.


As a line manager, gaining the skills to deal with people issues quickly means you spend better quality time with your people so they become happier and more productive.


You will have the confidence to talk and listen to people more, so that employee engagement improves rapidly and naturally.  

Mediation Skills: a new string to your bow

Mediation skills training with Pragmatism gives a completely unique experience:-


  1. Our trainers are active real-life mediators who have over 30 years of mediating experience, having dealt with everything from small disputes in the office through to national industrial action.

  2. Our main priority is to give you the confidence, skills and techniques so you can really enrich your role and make a difference in your organisation, positively changing culture.

  3. You’ll enjoy the company of others, all learning in the same safe space, and you’ll have fun along the way! Mediation is all about people, so proper interaction with other delegates is key.

  4. Not only will you gain some great skills, techniques and tips you’ll also meet people who you’re likely to stay in touch with. We learn together and we stay together.

Don’t just take our word for it! Check out our testimonial videos below:

Meet Jo (HR Professional) who talks about some great techniques she learned, and future collaboration with the team:

Meet Gareth (Warehouse Manager) as he tells us why all people leaders would benefit from learning mediation skills:


Meet Kathryn (HR Consultant) and hear her describe how the trainers work together to give you the best possible experience:


Meet Stacey (HR Professional) who describes how processes don’t work, and mediation skills enable long-term solutions:

On our three day programme, you’ll spend three days in our fantastic venue near Nottingham and not only will you benefit from all the learning, skills and techniques of mediation, you’ll also be inundated with fun, collaboration and be part of a whole new team.

For those who are travelling from around the country you also have the option of very reasonably priced quality accommodation where you can take a swim, use the gym or go for a stroll around the beautiful 26 acres of grounds.


From 2022 the price for this course is £1,095 + VAT. However, we're still running the discounted rate of £829 + VAT for any bookings made in 2021.

You really will drive positive cultural change!


Whilst there are significant benefits from reduced time, cost and stress, there are much wider benefits. Issues in the workplace are about leadership. Leadership is about people. People are the culture.


Organisations who train mediators internally move away from grievance procedures to issue resolution mindsets – and it really does transform culture. One organisation went from an average of 12 formal grievances per week to just one formal grievance in 15 months. This was all achieved by a ‘mediation first’ approach using effective internal mediators.

What is the real cost of conflict at work?

A recent (2021) ACAS report concluded:-


Workplace conflict costs UK employers £28.5bn per year


Conflicts are expected to increase with more remote working


Nearly half a million (485,800) employees resign per year as a result of conflict


874,000 employees are absent each year as a result of conflict


Employers deal with over 2 million formal cases per year


Just management time alone costs on average £951 per grievance


On top of financial costs to employers, poor conflict management can lead to stress, anxiety and depression and can impact productivity

How do I justify the investment?

Other than the stark figures above, this is also an investment in personal development, leadership capability and cultural change where the returns for any organisation will be huge.


Do I need to be an experienced HR professional?

No! Becoming a mediator is about the skills and approach you have as an individual. It really doesn’t matter what role you’re in and you don’t need a HR background.


Does the training include role plays?

Yes, because training as a mediator needs practise. Please don’t worry, nobody will feel uncomfortable and you will hone your skills in a friendly and safe environment. The scenarios used are also real-life mediations which we have facilitated.

Can you train a full team of us on-site?

Yes, no problem. We can deliver the training on your site if you can provide the venue. This is more cost effective if you have a number of managers / HR to train. Click here to see more details.

Is the training accredited?

This training is recognised by the Civil Mediation Council (CMC) for continuous professional development (CPD) only. If you want a fully accredited training programme then click here.

Are your trainers also mediators themselves?

YES! Many training providers use trainers who aren’t practicing mediators – they just know the theory. Our trainers have over 30 years of mediation experience and are mediating in parallel to delivering the training programmes.

Do you offer the training online?

No! We deliver many of our actual mediations virtually, and they work really well (click here to see a video). However, we firmly believe that actual training in mediation can only be fully effective in person, as quality is compromised online. We value highly the relationships and networks that form when spending several days together.

Sounds great - what do I need to do to achieve all this?

  1. Simply book yourself on our next training programme by clicking here.
  2. Develop and hone your new mediation skills
  3. Apply what you’ve learned and practiced, then watch the grievances disappear!


We're happy to answer any questions you may have including the dates for future courses if you can't make these - email us or give us a call on 0333 987 5185 and we'll answer all of your questions.

Do you offer a fully accredited external mediator programme?

Yes we do - for details of our fully accredited Civil Mediation Council training (5 days) please click here or the logo below:



If you'd like to know more about the services we offer, or you have a question, please don't hesitate to call or email us. Alternatively, complete the enquiry form opposite and we'll respond quickly.

  Pragmatism (UK) Ltd

     4 Cross Street



     NG9 2NX

  0333 987 5185


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