Our Team

Pete spent over three decades in industry, mainly in testing employee relations environments. He has a passionate aversion to formal grievances which he sees as a waste of time, cost and stress.

Pete and his wife have a daughter, who he says keeps him on his toes and gives him a real sense of perspective. He's a real animal lover and has kept most pets but currently only has a dog and chickens. In his spare time Pete does lots of DIY.

Having left school at 16 and worked his way from the ‘coal-face’ on shop floors through to executive level for global blue-chip organisations such as Rolls-Royce and British Steel, Pete has dealt with issues ranging from office spats through to national industrial action. Whilst most of his corporate career was in HR, he also managed factories operationally and has been directly responsible for hundreds of employees.

Pete says his most valuable qualifications are through “the University of Life”, as he sees qualifications as secondary to experience, but does have a master’s degree (MSc) in Strategic HR, and of course is a qualified and accredited workplace, civil and commercial mediator with the Civil Mediation Council. He is also a Fellow of the CIPD (FCIPD). See more...

Charlotte is a qualified and CMC accredited workplace, civil and commercial mediator, and is our Senior Mediator.

As the main trainer for our Civil Mediation Council (CMC) accredited mediator training programmes, Charlotte also travels around the country developing the next generation of workplace mediators - through both our open programmes and training internal mediators within organisations.

In addition to our mediator training, Charlotte also runs our development programmes for enabling managers to have 'difficult' conversations.

Charlotte spent 15 years in HR, supporting public and private organisations including Capital One, Vision Express and Paul Smith.

Charlotte is also a lecturer, delivering CIPD qualifications for HR professionals and also provides in-house training delivery and coaching support on a wide range of HR matters.

Outside work Charlotte loves spending time with her family and friends, and enjoys renovating houses, having recently designed and project managed her family's new home.

Nickie is a qualified and CMC accredited workplace mediator. She has a relaxed and positive approach and is able to put parties at ease to work through conflict resolution and build their relationship.

Nickie has a 20 year career history in HR Management at Director and Executive level. She 20 years working with a Top 100 Law Firm who feature in the Top 100 Best Companies to Work for, 3rd Best Law Firm to Work For and were rated with ‘world class people engagement’ during her tenure.

In her earlier career, Nickie was a criminal defence advisor dealing with a wide range of sensitive and challenging matters.

Nickie is married to Dom and they have dogs that keep them busy. She loves spending time with her family and friends, and loves taking trips to her ‘soul home’ island of Cyprus.

Nickie continues to work with businesses to support them in becoming ‘an employer of choice’ and developing their people engagement and experience as well as dealing with complex employee relations matters.

Derek is a qualified and CMC accredited workplace mediator with a passion for helping parties to solve conflict in a fair and amicable way.

With a natural ability to build relationships quickly and effectively, Derek puts parties at ease with his calm, supportive approach - all key attributes of a great mediator.

Derek has a vast amount of industry experience managing conflict. Prior to qualifying as a mediator, Derek worked in an Ombudsman role seeking conflict resolutions that met the needs of all parties involved.

Derek has a passion for equality, and with a masters in Human Rights, is able to use his knowledge and experience to promote a safe and inclusive environment for all parties involved in mediation, often dealing with issues which are avoided by organisations and other mediation providers.

Outside of work Derek very much values spending time with family and friends. He is passionate about travel, world politics and also loves a game of chess!

Jon is a qualified and CMC accredited workplace mediator. He has more than 30 years business and HR experience with a focus on resolving workplace conflict; enabling colleagues and organisations to be their best. This experience combined with an empathetic, calm and people centred approach allows him to facilitate sustainable solutions.

Jon has extensive national and international HR leadership experience. This has included working on individual issues at all levels, including board colleagues, and dealing with collective disputes. Employee Relations and working closely with Trade Unions have been key throughout Jon's career.

Jon is passionate about making a difference and believes that improving workplaces changes the world. This includes embracing the different perspectives we all bring as a means of doing great things.

Outside work Jon is developing new interests across a range of activities to keep body and mind healthy; but his abiding interest in politics, history and sport are still prominent. Most of all he is working on being the best husband and father he can be to his wife Andrea and his two adult children.

Kelly has worked in HR and Organisational Development (OD) for 16 years, starting her career as an NHS Wales Graduate Trainee. She has a track record of delivering HR/OD Projects that are focussed on enhancing employee engagement and organisational culture within diverse workplaces, helping organisations be the best they can be.

A qualified and CMC associate workplace mediator, Kelly also has an MA in Human Resource Management and is passionate about wanting to help employees and organisations to build positive working relationships through supporting meaningful, honest and often difficult conversations.

Kelly also works closely with Pete and Charlotte in delivering our leadership development programmes, where she helps leaders to have those conversations which are so often avoided but can nip issues in the bud before they become an issue.

Kelly is married with two young daughters who keep her busy with whatever activities they can rope her into, such as painting, making potions, jumping in puddles and generally anything that makes lots of mess!

Liam's role does what it says on the tin, managing administration for both the mediation and training sides of the business, also overseeing numerous other aspects within the business from marketing data through to ensuring we're all organised for webinars, etc!

After graduating in Marketing, Liam has worked in HR , Customer Service, Company Secretariat, Commissioning, IT, Procurement and Training Administration.

Following an eight year stint controlling Management Information for a government steered national development bank, Liam joined Pragmatism with many strings to his bow.

Highly organised and with an obsessional attention to detail, he is literally an office all-rounder by definition and is determined to disprove the proverbial adage of ‘Jack of all trades , master of none…’.

Outside work, Liam is a proud father and also a keen music and sports fan, once founding an award winning football fanzine.

Liz is the backbone of how the business runs - managing the accounts, making sure we pay and get paid, not to mention booking all those hotels and travel for us all around the UK!

For those of you who join any of our mediator training programmes, Liz is the person behind the scenes who produces all the materials that we use and ensures you get everything you need - whether that be directions to venues, training booklets and every other detail down to the name badges and pens!

After working for 27 years as a primary school teacher, Liz still loved the teaching aspect but not so much the politics and pressures that the profession can bring. Having decided to pursue a whole new direction, and to utilise her skills in a different way, she joined the Pragmatism team.

Outside work, Liz enjoys spending time with her family and friends. As well as having a passion for travelling and exploring new places Liz is, by her own admission, is a self-confessed shopaholic!