We had an ongoing site culture of grievance and counter grievance, a management team that had lost confidence and trust in each other following 20 years of organisation re-structures and numerous changes in management outsource service providers.
Peter assimilated the detail and quantity of information very quickly and got straight to work on the mediation. He engaged with the colleagues involved and held 121 mediation meetings with them, before identifying requirements for pairs or threes within his mediation support, before achieving a group outcome mediation. The result was trust and buy-in to the external mediation process, working through historic issues, concerns, anger, resentment and hurt. The sceptical bought into and trusted his approach.
4 months on - we have the one collaborative team that we had hoped for, accountability and ownership with performance matters being dealt with informally at the appropriate level and a team that now are embarking on a development journey together as one leadership team. The past has been left in the past, and the weight and wasted energy invested in historic matters has been put to much better use. I highly recommend Peter's approach to mediation, with nowhere to hide but to address, resolve or agree to leave behind deep seated personal conflicts. A truly valuable skill set.