In our view we should all see formal grievances as a failure. It's either a failure of the organisation to resolve things informally or the individual who raised the grievance to see common sense and rationale.
When we think about the reasons that we encourage mediation, it's the same for formal grievances. The three main elements around formal grievances are time, cost and stress and that's what we talk about in this video - by simply talking we save all three, and stress is the biggest element!
For that particular reason I do think a lot of the techniques that we use in professional mediation can be used by organisations to help those formal grievances to be avoided. There are some very basic techniques that really can help to nip things in the bud. It's really about trying to do things the right way by people.