We deal with many cases every month where the word bullying has been used in grievances and complaints. One of the (many) reasons why grievances make things worse are the accusations that people throw at each other.
People tend to do two things when they write a grievance. Firstly, they think of everything negative they possibly can about the other person. Secondly, they use the strongest words possible such as “bullying” and “discrimination”, etc.
When the other person hears the allegations they will only react one way and it won’t be good for anybody. Often we forget the impact on the “accused”.
Mediation isn’t rocket science but it’s incredibly effective (we currently run at a resolution rate of 96%) - in our latest blog about bullying, we explain why.